General

This website is operated by Maya. Throughout the site, the terms “we”, “us” and “our” refer to Maya. Maya offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these

Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from officeofmaya.com (the “Site”).

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

I. USE OF PERSONAL INFORMATION We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

II. Sharing Your Personal Information We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

III. Behavioral Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

IV. Do Not Track Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

V. Data RetentionWhen you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

VI. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

VII. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@officeofmaya.com

Shipping and Returns

SHIPPING
Maya ships to residential and business addresses within the domestic United States and U.S. Territories using USPS as our exclusive shipping carrier with options for UPS and DHL Express. You will receive tracking via email once your order has shipped.

We deliver across the United States as well as the U.S. Territories from Monday to Friday, except public holidays.

GLOBAL ORDERS
Customers that are outside the United States & Territories may place an order on officeofmaya.com and will be prompted with a shipping and taxes/duties rate calculated at checkout. Global customers are responsible for import duties and taxes.

At this time, we cannot honor Returns or Exchanges to our customers that place orders on officeofmaya.com outside the United States.

DAMAGES AND MISSING ITEMS
If, upon delivery, you find that your order is damaged or missing, please reach out to our customer service team at info@officeofmaya.com right away.

A team member will provide you with the next steps to replace or refund your product.

RETURNS
At this time our products are final sale and not eligible for return.

If you believe your product to be defective please email info@officeofmaya.com. Please provide the order number, name associated with your order and what's happening. We will follow up by email with next steps.

GIFTS
If the item was marked as a gift when purchased and shipped/emailed directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed/emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped/emailed to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Accessibility

Maya is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

I. CONFORMANCE STATUS The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

II. FEEDBACK We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers with Maya.

For additional questions email us at: info@officeofmaya.com

We try to respond to feedback within 10 business days.